We at Zave i.e. Zave Orbit Private Limited and its subsidiaries, (“the Company/Zave Orbit/We/Us/Zave”) are committed to protecting the privacy and security of your personal information. Your privacy is important to us and maintaining your trust is paramount.
This Privacy Policy explains how we collect, use, process and disclose information about you. By using our website/app and affiliated services, you consent to the terms of our privacy policy (“Privacy Policy”) in addition to our Terms of Use. We encourage you to read this Privacy Policy regarding the collection, use, and disclosure of your information from time to time to keep yourself updated with the changes & updates that we make to this Policy.
This Privacy Policy describes our privacy practices for all websites, products and services that are linked to it. However, this policy does not apply to those affiliates and partners that have their own privacy policy. In such situations, we recommend that you read the privacy policy on the applicable site. Any capitalised terms not defined hereunder shall hold the same definition as provided under the Terms of Use.
The following information is collected by or on behalf of Zave.
When you start using the Zave App, we ask you to provide certain information as part of the registration process, and in the course of your interface with the Zave App. We will collect this information through various means and in various places through the Zave App, including account registration forms, contact us forms, or when you otherwise interact with Zave including at customer support.
At the time of registration, we ask for the following personal information. Name (First Name, Last Name); Mobile Number; Email ID; Date of Birth; Current Income, Gender.
Pursuant to the services consumed by You from time to time, we may explicitly seek additional information including address, payment or banking information, UPI details and any other governmental identification numbers or documents. You may choose to provide such information if you wish to use the services provided by the App.
We will also maintain a record of the information you provide to us when using customer support services.
From time to time, during your use of the Zave App, Zave may require access to certain additional information such as SMS and contact details. Prior to accessing any such additional information, explicit consent shall be sought from you. Please note that even after consent has been provided by you, we only read transactional or promotional SMS and do not open, access or read any personal SMS.
Certain features may be restricted, unavailable or unusable if you choose not to provide certain information. For example, You would not be able to complete e-commerce transactions involving delivery if you choose to not share a delivery address. Zave may require you to provide PAN details before claiming certain rewards.
We collect information relating to your use of our website/app through the use of various technologies. This includes transaction details related to your use of our services including the type of services you requested, the payment method, the amount and other related transactional and financial information. Further, depending on the rewards claimed by you, we may also collect the order details, delivery information etc. Further, when you visit our website/app, we may log certain information such as your IP address, browser type, mobile operating system, manufacturer and model of your mobile device, geolocation, preferred language, access time, and time spent. We will also collect information about the pages you view within our sites and other actions you take while visiting our website/app.
We also maintain some records of users who contact us for support, for the purpose of responding to such queries and other related activities. However, we do not provide this information to any third party without your permission or utilize the same for any purposes not set out hereunder.
We may, on your consent, request certain third parties to provide information about you to further personalize your experience on our website/app, and provide certain services that cannot be accessed by all users of the website/app.
We may use, store and process the information provided by you to (1) improve the services offered through the Zave App, (2) create and maintain a trusted and safe environment on Zave (such as complying with our legal obligations and compliance with our policies) and (3) provide, personalise, measure and improve our products and services.
The information collected through different channels, allows us to collect statistics about our website/app usage and effectiveness, personalise your experience whilst you are on our website/app, as well as customize our interactions with you and enhance the scope of the App Services. The following paragraphs describe in more detail how we use your personal information.
Any information provided by you will be used for creating and updating your account and processing your transaction(s) or for any other purposes for which you have granted access to such information to us, based on your interaction with the Zave App.
To complete a financial transaction, we may share financial information (such as UPI details, credit card details or other payment mode details) provided by you with authorised third parties, for instance, our business partners, financial teams/institutions, or postal/ government authorities involved in the fulfilment of the said transactions, if any. This does not include any information collected from e-mails. In connection with a financial transaction, we may also contact you as part of our customer satisfaction surveys or for market research purposes.
We may use the information collected to perform internal operations necessary to provide our services, including troubleshooting software bugs and operational problems, conducting data analysis, testing and research and monitoring and analysing usage and activity trends. We process this personal information for these purposes given our legitimate interest in improving the App Services.
In order to expand the scope of our services, we may from time to time, seek additional information from you. Any such collection of additional information and documents shall be subject to explicit & purpose-specific consent sought from all Users.
We may use your personal information, created as part of payment services availed by you, to ensure that your access and use of payment services are in compliance with our legal obligations (such as anti-money laundering regulations). We may share such information, with our advisors, third-party service partners and providers for a seamless experience for you.
We may use the information to create and maintain a safe environment and use the same to detect and prevent fraud, spam, abuse, security incidents and other harmful activity.
We use the information we collect (including recordings of customer support calls) to assist you when you contact our customer support services to investigate and resolve your queries and monitor and improve our customer support responses. Certain online transactions may involve us calling you. This may also involve online chats. Please be aware that it is our general practice to monitor and in some cases record such interactions for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction.
We intend to protect your personal information and to maintain its accuracy as confirmed by you. We implement reasonable physical, administrative, and technical safeguards to help us protect your personal information from unauthorised access, use, and disclosure. For example, we encrypt all sensitive personal information when we transmit such information over the internet. We also require that our commercial partners and vendors protect such information from unauthorised access, use, and disclosure.
We blend security at multiple steps within our products with state-of-the-art technology to ensure our systems maintain strong security measures. The overall data and privacy security design allow us to defend our systems ranging from low-hanging issues up to sophisticated attacks.
As required by law, at times we might be required to disclose your personal information including personal, transactional and financial information to relevant regulatory, and governmental authorities and also to our advisors such as law firms and audit firms while responding to requests from the regulatory authorities. In some cases, when we believe that such disclosure is necessary to protect our rights, or the rights of others, or to comply with a judicial proceeding, court order, or legal process served on our website/app we would share such information pursuant to a lawful request from law enforcement agencies.
Any data shared by you as well as the data collected from your use of the App shall be shared with the relevant third parties with whom Zave has partnered. Their use of this data shall be subject to their terms and conditions and privacy policy which may include sharing of this data with their sub-contractors.
Subject to explicit and prior consent from you, we may use information created by your use of our App for marketing purposes.
Some of our campaigns/programmes/related events may be co-branded, which is sponsored by both the third parties and us. If you sign up for such campaigns/programmes/related events, please note that your information may also be collected by and shared with those third parties. We urge you to familiarise yourself with their privacy policies to gain an understanding of the manner in which they will handle information about you.
No personally identifiable information is shared with any third-party online advertiser or website or app as part of any such activity. Zave does not provide any information relating to your usage to such website operators or network advertisers.
During your use of the App, you may come across links to third-party websites/apps that are not affiliated with Zave. Zave is not responsible for the privacy practices or the content of those other websites, or for any acts/ omissions by such third parties in the course of your transaction with them.
We provide all our Users with an option to request the deletion of a specific account through the support section on the Zave App. Following such request, we delete all such information related to the specific account including but not limited to profile information, card data, transaction details, reward details, referral details, statement details, google OAuth sessions etc. that we are not required to retain.
You also have the option to request an account deactivation instead. This will temporarily block your access to Zave App until you send a re-activation request to mail@zave.app and successfully re-activate your account.
We use data collection devices such as “cookies”, etc. on certain parts of the App to help analyse the App Services, and user interaction with the App, measure promotional effectiveness and promote trust and safety. For the sake of clarity, “cookies” are small files placed on your device's hard drive/storage that assist us in providing the services offered through the App. Please be informed that we offer certain features via the App that are only available through the use of a “cookie”.
We also use cookies to allow you to enter a particular password less frequently during a session. Cookies also help us obtain information that assists us in curating Services more targeted to your interests. You are always free to decline our cookies if your device permits, although in that case you may not be able to use certain features on the app and you may be required to provide a password more frequently during a session.
Zave Orbit Pvt Ltd reserves the right to change this policy from time to time. Any changes shall be effective immediately upon the posting of the revised Privacy Policy. We encourage you to periodically review this page for the latest information on our privacy practices.
If you have questions, concerns, or suggestions regarding our Privacy Policy, we can be reached using the contact information on our “Contact Us” page or at mail@zave.app. In certain cases, you may have the ability to view or edit your personal information online. In the event your information is not accessible online and you wish to obtain a copy of particular information you provided to us, or if you become aware the information is incorrect and you would like us to correct it, please contact us immediately.
Before we are able to provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to ascertain your identity and to help us to respond to your request. We will contact you within 60 days of your request.
